RETURN AND EXCHANGE POLICY

At Plata Nova, we are committed to providing our customers with exceptional products and services. However, we would like to inform you that we do not accept returns, exchanges, or provide refunds for any purchases made on our website. Please read this policy carefully before making a purchase.

Key Points of Our Policy:

1. No Returns or Exchanges:

Once an order has been placed and the item has been delivered, it cannot be returned or exchanged under any circumstances. This includes any change of mind, incorrect size or color selection, or dissatisfaction with the product.

2. Final Sale:

All products purchased from Plata Nova are considered final sale. This means that no returns, exchanges, or refunds will be processed once the order has been confirmed and shipped.

3. Careful Selection:

We highly recommend that you carefully review your order before completing the purchase to ensure that you are satisfied with the product details, including size, color, and any other specific requirements. Once the order is placed, we are unable to make any modifications or process a return or exchange.

4. Quality Assurance:

We take great care in ensuring that all products are of high quality before shipment. However, if you receive a defective or damaged item, please reach out to our customer support team within 24 hours of receiving the product. While we cannot offer a refund or exchange, we may be able to provide guidance or assistance on how to handle specific issues with your order.

5. No Refunds:

Plata Nova does not offer refunds for any purchases, even in the case of damaged or faulty items. Please ensure that you are fully satisfied with your selection before proceeding with the purchase.

6. Customer Support:

If you have any questions or concerns about your order, or if you need assistance before making a purchase, our customer support team is available to help. Feel free to contact us, and we will do our best to provide the necessary information.

7. Order Confirmation:

By completing a purchase on our website, you acknowledge and agree to our no return, no exchange, and no refund policy. It is your responsibility to ensure that the details of your order are correct before confirming your purchase.

We appreciate your understanding and cooperation. Our team at Plata Nova strives to offer high-quality products, and we want to ensure that you make an informed decision when purchasing from our online store.

If you have any questions or concerns about this policy or your order, please do not hesitate to contact our customer support team.