Shipping & COD Charges:
Transparent & Simple

At Plata Nova, we want you to experience seamless shopping from start to finish, which is why we keep things clear and simple when it comes to shipping and payment.

Shipping Charges

Delivery costs are calculated based on your location and the weight of your order. You’ll find the exact shipping charges displayed at checkout, so you know exactly what you’re paying for.

Cash on Delivery (COD) Fees

For orders placed with COD, a small service fee will be added to your total. The COD charge will be clearly shown during checkout, ensuring there are no surprises.

Estimated Delivery Time: When Can You Expect Your Order?

We know you’re excited to get your hands on your new purchase. Here’s how quickly you can expect your order to arrive:

• Tier 1 Cities (Metropolitan Areas): Expect your order within 4 to 5 working days from the date of dispatch.
• Tier 2 Cities (Regional Centers): Orders will reach you in 7 to 10 working days from dispatch.
• Tier 3 Cities (Smaller Towns): Your order should arrive within 9 to 12 working days from the day it’s dispatched.

Need a more specific delivery estimate? Don’t hesitate to reach out to our customer service team at +91-81278-12758 (Monday to Saturday, 10 AM to 6 PM).

Our Trusted Delivery Partners

We partner with only the best in the business to ensure safe and fast delivery. From Shiprocket, we work with trusted couriers that offer reliable tracking services, so you can monitor your order every step of the way.

No Hidden Costs: Pay What You See

What you see on our website is exactly what you pay. There are no hidden taxes or extra charges—what you see is the final price for your order. Shipping and COD fees are added during checkout, so you’re always in control of your total.

Delivery Attempts

All deliveries will be attempted twice. If the customer is unable to receive the package on the second attempt, the order will be returned to Plata Nova, and additional fees will be charged for further shipping attempts.

Cancellation Policy: Changes Happen – We’ve Got You Covered

Life can be unpredictable, and we understand that sometimes you might need to make changes. Here’s how our cancellation process works:

• Prepaid Orders: If your order hasn’t been processed or shipped, simply contact us, and we’ll cancel it and refund you the full amount.
• COD Orders: If your COD order hasn’t been shipped yet, we can cancel it. If it has already been dispatched, you have the option to refuse the delivery, and the item will be sent back to us.

If your Prepaid Order is already on its way to you, we’ll need you to accept the delivery first, after which you can initiate a return as per our Return Policy.